Redesigned event search to give users greater freedom in searching their data, resulting in 11% increased engagement and improved self-service reporting.

Solink pairs Point of Sale data with real-time video to create a cloud-based dashboard of searchable moments. Users can quickly review movement in a room, verify purchases, or identify unusual behavior. This approach has reshaped the surveillance space and positioned Solink as a central platform for operations, security, and loss prevention across restaurant, retail, and financial sectors.

Each customer in the Solink ecosystem captures different types of video and PoS data. These variations create a significant challenge when searching and reporting at scale. For example, one customer may want to track staff discount abuse, another may want to measure the success of a product promotion, and another may want to count secure-room access events using motion data.

Customer feedback made it clear that the search tools were too simple and rigid. Users could only filter predefined reports with one or two search terms, which limited their ability to find meaningful events. They wanted more freedom to explore their data and uncover insights.

Finding the right moment in Solink wasn't a simple search problem. Users were working under time pressure, sifting through large volumes of video and event data where relevance was often unclear upfront. Small mistakes in filtering or interpretation could mean missing critical signals, so the experience had to balance speed with confidence, helping users narrow in on what mattered without overwhelming them with noise.

The final design appeared straightforward, but the system required significant engineering effort. We worked through the complexity over multiple sprints and met regularly with engineering to plan, review, and ensure the design was implemented as intended.

We prioritized clarity and speed over exposing every possible filter upfront.

Customer success reported positive experiences as they used the Events page in their daily work, and sales shared encouraging feedback from customers who found the improved search much easier to use.